%0 Journal Article
%T Privacy Can Determine Whether Community Pharmacy Care Is Accessible at All: Connecting Consultation Space, Sensitive Disclosure, and Avoidance of Public Health Services
%A Michael Tan
%A Farah Aziz
%A Johan de Vries
%J Annals of Pharmacy Education, Safety, and Public Health Advocacy
%@ 3108-4850
%D 2026
%V 6
%N 1
%R 10.51847/I0JK3BVB8U
%P 199-209
%X Community pharmacies are widely positioned as accessible sites for preventive, public-health, medication and increasingly sensitive clinical services. Physical proximity, opening hours and freedom from appointment requirements, however, do not ensure that a person experiences a pharmacy as a usable place for discussing a stigmatized, intimate or personally consequential concern. This article develops a Spatial–Relational Privacy-and-Access Model to explain how privacy can influence access before formal confidentiality obligations become relevant. The model distinguishes the objective affordances of pharmacy space from perceived visibility and audibility, anticipated social exposure, relational safety, disclosure sensitivity and the eventual decision to engage, delay, limit disclosure or avoid a service. Privacy is therefore treated as a configuration rather than a property of a consultation room. Physical separation can support access when it is usable, credibly signalled and embedded in workflows that allow discreet movement into private interaction; its value can be weakened when patients expect to be overheard, recognized, judged or publicly identified by the act of requesting privacy. Relational conditions further modify this process because trust, nonjudgmental conduct and confidence in the pharmacist can strengthen or weaken the protective value of the same physical environment. The model also identifies rival explanations, including cost, proximity, convenience, service awareness, professional capability and organizational readiness. Privacy should therefore be expected to matter most where anticipated social exposure is consequential and realistic alternatives are limited. The resulting account reframes community-pharmacy accessibility as partly spatial and relational, and generates testable distinctions between nominal privacy provision, experienced privacy and actual access.
%U https://smerpub.com/article/privacy-can-determine-whether-community-pharmacy-care-is-accessible-at-all-connecting-consultation-zhpmtbjbxodgn18