%0 Journal Article
%T The Emotional Economy of Healthcare Systems: Understanding Compassion, Provider Well-Being, Emotional Labor, and Patient Experience
%A Ahmed Ben Ali
%A Samira Gharbi
%A Nabil Jebali
%J International Journal of Social and Psychological Aspects of Healthcare
%@ 3108-4818
%D 2026
%V 6
%N 2
%R 10.51847/TLz0zFIdOL
%P 12-24
%X Healthcare depends not only on technical competence and resource allocation but also on sustained emotional work. Clinicians interpret suffering, regulate their own emotions, communicate concern, manage uncertainty, and repeatedly attempt to remain attentive under conditions that may either support or deplete these capacities. Existing approaches often separate compassion, emotional labor, provider well-being, and patient experience into distinct research domains. This article argues that their separation obscures a system-level problem: healthcare organizations continuously generate, distribute, constrain, replenish, and receive emotional demands and relational resources. We propose the Emotional Economy Model as a bounded conceptual framework linking organizational conditions, emotional-labor strategies, provider depletion and recovery, compassionate enactment, patient perception, and reciprocal care-experience feedback. The model distinguishes provider intention from patient-perceived relational quality, emotional regulation from compassion, and workforce well-being from assumptions about clinical outcome. It also treats staffing, time, autonomy, digital mediation, professional hierarchy, cultural expectations, and structural inequity as conditions that can alter emotional work rather than as peripheral contextual variables. The framework is intended as a testable conceptual synthesis, not an empirically validated causal model.
%U https://smerpub.com/article/the-emotional-economy-of-healthcare-systems-understanding-compassion-provider-well-being-emotiona-d3bu6w1hc9d34hm