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International Journal of Social and Psychological Aspects of Healthcare

2026 Volume 6 Issue 1

Healthcare Trust Under Uncertainty: Psychological and Institutional Pathways Through Which Patients Develop Confidence or Doubt


, ,
  1. Department of Health Psychology and Trust in Healthcare, Faculty of Medicine, Federal University of Rio de Janeiro, Rio de Janeiro, Brazil
  2. Department of Patient-Provider Relationships, Faculty of Medicine, University of Campinas, Campinas, Brazil.
Abstract

Healthcare trust becomes most consequential when patients cannot independently verify what clinicians or institutions know, whether recommendations are reliable, or how competing risks should be interpreted. Yet trust is often treated as a stable attitude or a single relational outcome. This conceptual article argues instead that healthcare trust is an uncertainty-sensitive judgment formed across interpersonal and institutional levels. Evidence concerning clinician behavior, participation, communication, organizational reputation, technological governance, prior encounters, and structural treatment provides patients with imperfect signals from which confidence or doubt may develop. The article distinguishes trust from trustworthiness, competence from benevolence and integrity, interpersonal confidence from system trust, and trust from distrust. It further treats information asymmetry and dependence as conditions that simultaneously constrain independent verification and create a need for interpretable evidence of trustworthiness. Building on these distinctions, the article develops a proposed multilevel account of trust formation, updating, rupture, and repair. The framework is explicitly theoretical rather than empirically validated and is bounded by differences in illness, culture, institutional history, digital infrastructure, power, access, and accumulated experience.


How to cite this article
Vancouver
Silva J, Costa P, Beatriz A. Healthcare Trust Under Uncertainty: Psychological and Institutional Pathways Through Which Patients Develop Confidence or Doubt. Int J Soc Psychol Asp Healthc. 2026;6(1):48-59. https://doi.org/10.51847/PFw3ae0mep
APA
Silva, J., Costa, P., & Beatriz, A. (2026). Healthcare Trust Under Uncertainty: Psychological and Institutional Pathways Through Which Patients Develop Confidence or Doubt. International Journal of Social and Psychological Aspects of Healthcare, 6(1), 48-59. https://doi.org/10.51847/PFw3ae0mep
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